We believe a business should be honest.

When you own a showroom, there are a number of overhead costs to consider: rent, electricity, maintenance etc. and a portion of all of these costs eventually trickle down to the consumer a.k.a YOU. To keep that from happening we decided to only have an online store. This way we get to focus on delivering the comfiest, best quality products to you at the most affordable price.

We don’t believe in gimmicks. We charge a fair price right from the beginning, all year long.

Does firm equal good and soft equal bad? Does a higher mattress really give you higher comfort?  Don’t bother yourself. The helmii dream team has worked with engineers from around the world to design ‘the ultimate mattress’. Whether you prefer memory foam or pocket springs, it won’t matter once you hit the bed. 

The helmii luxury mattress has been created to meet our unbelievably high standards using Viscoool technology for a cooler sleep combined with 2000* individually responsive mini pocket springs. The springs are designed to react and contour to your individual body shape and weight, providing an even pressure distribution curves and all. All you have to do is sleep

(*Equivalent to in a 155cm UAE Queen size mattress)

Some people find that a traditional memory foam mattress is warmer to sleep on, so we have designed a mattress that uses Viscoool, a next- generation visco foam which has been proven to help keep you cooler for longer as you drift off to sleep. The Viscoool top comfort layer reduces heat build-up which can be associated with memory foam but still offers the same luxurious, pressure relieving comfort and benefits. Viscoool contains a blend of renewable natural raw materials including soybean oil and refreshing natural crème which cools down and absorbs body heat.

If you’re a science nerd and want to know the how, why and when, check out the technical information section on our products page.

We’ve spent thousands of pounds and a whole lot of time building this mattress. We’re confident it’ll keep you happy for the next 10 years, at least. 

Our 10 year warranty covers any unexpected defects in material or workmanship. You can read through our ‘Warranty’ section to know more.

But because we love you we also want to keep things real. We recommend you change your mattress every 7 years to maximise its performance but mostly because its healthy & hygienic. And we’re not just saying this off the top of our head. We’ve got proof!

We insist you don’t remove the mattress cover and wash it separately. Instead, use a soft, clean cloth and dampen it. Now use this cloth and clean the mattress from one end to another in small circular motions. You can also use a fabric cleaning product if required.

We recommend you use a pillow cover and wash that. You cannot wash the pillow cases. They also need to be cleaned just like the mattress: with a soft damp cloth in circular motions, from one end to another.

Everything new, from cars to clothes, has a new smell which in the beginning might seem odd but really isn’t. Give it a day or two and it should clear out. If it doesn’t, we’ll be around.

If you want to be eligible for our 40-Night Sleep Promise then yes you must use a mattress protector. The helmii waterproof mattress protector must be purchased at the same time. It’s not as intimidating as it sounds. Just think of it as an extra bed spread.

We’ve taken the help of some exceptionally talented engineers and created a mattress using high tech memory foam, which helps us achieve our unbelievably high standards, 1000 pocket springs and a slight spring. Let’s just say, putting your kids to bed won’t be a problem anymore.

We insist you don’t remove the mattress cover and wash it separately. Instead, use a soft, clean cloth and dampen it. Now use this cloth and clean the mattress from one end to another in small circular motions. You can also use a fabric cleaning product if required

Our ultimate aim is to keep you happy so we won’t be vague about our returns policy and we’ll give you all the facts. Upfront! While we can accept the mattress back within 40 days of delivery and swap it for another model there are some products we cannot take back:  

Children’s mattresses

We can't take back children’s mattresses purely for hygiene reasons. Unless there’s a manufacturing defect (we hope not) of course, in which case we’ll send over our helpers to haul it out of your home in no time.

Bedding
Used bedding like bed linens, duvets, mattress protector and pillows

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Design your own beds - Since these beds are custom made for your home, size, fabric and all, only you’ll get why we can’t take them back. If there’s a manufacturing defect then we’ll have our people with you (in no time) to repair or replace the bed.

Assembled Furniture

If you order a bed, wardrobe, chest of drawers, nightstand or dressing table, basically any kind of furniture that’ll be assembled upon delivery we won’t be able to take it back. Here’s why - when our delivery team comes over to your house, we'll assemble one or two pieces so you can clearly see the overall style, quality and finish. Only when you approve this will we build the remaining items. Once it's all completed and we get your approval and signature then the guys will leave. If you’ve given us the nod once we won’t be able to take back the piece of furniture, so please check it carefully and confirm you re happy. If there’s a manufacturing defect then we’ll be straight back at your door to repair or replace it only.

Please note we reserve the right to replace/repair the product at our discretion. 

We also can’t take back any of these:

Products that have been modified by you, altered or washed.Products that may have been damaged or show signs of wear and tear, even if they’re under warranty.

If you’re not happy with our products then we’re sorry. We’d hate to see you unhappy! If there’s a manufacturing defect we’ll have our people get to it, right away. You must notify us within 7 (Seven) days of any manufacturing defects or faulty goods. 

Shoot us an email, customerservices@helmii.com

Call us, maybe? 0529 55 44 69

In case of the mattress you’ve got 40 days and once you call us we’ll send someone over to collect it and arrange to swap for another model in our collection. For all other items if there is a manufacturing defect then we will repair or replace them only, but you must notify us in writing within 7 (Seven) days of delivery. Please see our T&C's or the previous  "Can I return a product" question for more explanation.

We promise our mattresses will keep you nice and cosy for years to come but just so you trust us some more, we’ll let you keep it for 40 nights straight.

To make the return as smooth as possible, we request you to fix a time slot with our customer care team and please make yourself available at the time.

1. Once we’ve received the mattress at our warehouse we’ll inspect it for damages. If it’s been marked, soiled or permanently spoiled in any way, we may charge you.

2. We reserve the right to refuse the 40 Night Sleep Test to anyone associated with a mattress manufacturer/brand/Retailer.

3. Customers may return a maximum of one (1) mattress or two (2) of each Pillows per initial order, validated by a customer name or shipping address (i.e. please try our mattress first—we are happy to send you more later!). We cannot accept multiple returns.          

4. Ensure you've used a mattress protector so that when we come to collect it the mattress is clean and free from any stains.

5. The collection must take place within 14 days of us being notified.

6. Always keep a copy of your original invoice as the sleep promise is only applicable to the original purchaser.

When we deliver we'll assemble one or two pieces for you, this way you can clearly see the overall style, quality and finish. Only when you approve these will we build the remaining items. If you don't like them, then no pressure. Tell us you’re not happy and also why, so it helps us understand you. Our delivery team will un-assemble it and take it back to the warehouse. Free of charge! Once its back with us, we’ll initiate your refund. In case it takes longer than expected, we request you to bear with us and be patient.