Delivery

  • Many manufacturers and retailers still transport mattresses packed in plastic wrapping. Passé, right? But the Helmii mattress will be carried through your door with great ease by a few smiling faces. Our manufacturer has invested in a distinctive technology that vacuum seals, rolls and packs the mattress, ensuring it can be compressed into the smallest of spaces. No, seriously! This helps in two ways:

 

  1. We can transport more mattresses at once which reduces the number of trips we take. This brings down the level of pollution.
  2. Reduces huge transportation costs. The savings help us price our mattress so the savings really come back to you. 

 

  • Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.

 

  • Whilst we deliver to Dubai, Abu Dhabi, Ajman and Sharjah for FREE. There will be an additional charge of 400 AED to be paid on delivery to Al Ain, Fujairah and RAK.

 

  • Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by you to accept the goods.

 

  • You should inspect the goods carefully upon delivery. For built beds or furniture we'll assemble one or two pieces, so you can clearly see the overall style, quality and finish. Only when you approve this will we build the remaining items. Once assembled by Us or our provider at the delivery address, and signed approval is given, the goods will be deemed accepted unless you inform us otherwise at the time. Where goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the goods on delivery, the goods will be deemed accepted 7 (seven) days after Delivery.

 

  • helmii will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

 

  • Please refer to our T&C’s for a complete overview of our delivery processes
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