Medium Firm helmii mattress
The UAE's Most Comfortable Mattress
Buying a mattress is something every person will do at some time in their life. But the fact that they all look the same, just big white rectangles, makes it very complicated. You'll probably feel compelled to understand what’s going on inside your new mattress, or maybe you won’t. But even if you try, it can still be very confusing with lots of jargon - Is it a Spring coil, memory foam, latex, posturepedic or many other impressively sounding technical terms.
What if I have a bad back?
On top of all this, an age old belief has been that a hard mattress was good for a bad back. But this old wisdom has generally now been rejected and is not necessarily the case. It could actually in fact cause more damage. The most important feature you should be looking for if you have a bad back, is a supportive and comfortable mattress. Any reference to a mattress being orthopaedic – or equally medically sounding, does not mean that the mattress has been professionally assessed or recommended – it is a term loosely used by manufacturers and retailers to refer to extra firm models in their ranges. So now that we have got that out of the way; lets break down the totally unnecessary jargon.
All our mattresses are made in the UK with some of the most advanced materials you’ll find in the world. We’ve got something known as a hybrid mattress. A term you may not be familiar with.
So what exactly is a Hybrid mattress?
As the name suggests, it’s a blend of two of the most popular technologies in mattress making: the highly recommended pocket spring system and memory foam. So our mattress does two jobs at the same time, it provides you with complete support and also contouring comfort which provides good pressure relieving properties making it sooo comfortable!
Our helmii mattress is a Pocket Sprung Hybrid Plus (bear with us) which delivers on our mission to make you the most comfortable mattress. It is made with 2000* individual micro pocket springs, layered with next-generation Viscoool memory foam, plus a supportive high density foam base. These layers, which are 25cm deep are what provide the pressure relieving comfort and complete support.
Revolutionary Cool Sleep Technology
For years we’ve been searching for a cooler, more comfortable sleep. Now we have the solution...
We’ve been working with our Sleep Experts in the UK to develop the helmii DreamSleep comfort layer, using next generation foam technology based on a cool sleep concept.
Our new DreamSleep Foam is an ultra-breathable foam that helps reduce heat and aids temperature regulation. It’s proven to wick moisture and dissipate heat away from the body, so you can cool — and sleep longer.
The airflow through a mattress constructed with our DreamSleep foam is up to 30 times greater than other premium, leading, viscoelastic mattresses.
The wide open cells in our DreamSleep foam have thicker cell walls for enhanced durability and the foam is highly resilient, high density giving you optimum comfort and support helping you sleep better.
Finally the pocket springs also have a protective and durable wall of high density foam on each side of the mattress, which provides you with extra support, right to the very edges, so however you sleep whether you sprawl, curl into a ball or you’re a duvet grabber you know you’ll be fully supported.
We would say that the comfort level is a medium slightly firm comfort but this will depend on your body size. If you have larger than average body size then the the comfort feel will become slightly softer.
What you can be sure of though, is that due to our Pocket Springs and High Density foam base you will be fully supported and the memory foam layer and luxurious knitted fabric will give you that oh so comfortable feeling.
(* equivalent to the 150cm Queen mattress)
Returns and Refunds
Once opened and out of it's packaging this item is no longer returnable unless a helmii mattress protector has been purchased at the same time. Due to the nature of the material all sizes are approximate and may vary slightly in line with standard manufacturing tolerances.
Next Day Delivery
All next day delivery orders will be sent out using our delivery partner Fed Ex. Your mattress will arrive in a box and you will have to remove the mattress from the box and unfurl it on your bed. Please allow a few hours for it to get it's natural shape.
We can offer next day delivery in Dubai and Express 48hr delivery to Abu Dhabi. Orders received by 2pm will be delivered next working day within Dubai only. Excludes Fridays and Public Holidays. Orders received on these days will be delivered on the next available working day.
Orders for Abu Dhabi City Limits only will be delivered within 48 hours. Excludes Fridays and Public Holidays. Orders received on these days will be delivered on the next available working day.
I bought this bed expecting it to be worth it but it didn’t even fit my bed frame, someone comes over and measured it and clearly sees that the mattress doesn’t fit (because it 2-3 Inches wider than normal) and says that it’s normal and they do it because bed frames are usually bigger than what they advertise which is completely false. Really did hope to have a good experience but the mattress doesn’t even fit in the frame, probably so people buy their own frames. Never again will I buy a mattress from here.
Hi, we're sorry to hear your review especially nearly 2 years after you purchased the mattress, but we have investigated this issue and can assure all customers that our mattresses are standard sizes. They are certainly not 2-3 inches (which for metric customers is 5-8cm) wider than normal. We do however advise that :
(a) All sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only.
(b) Mattress sizes may vary slightly from their stated dimensions in line with standard manufacturing tolerances and the nature of the product.
(c) When placing a mattress on a bedstead please note that there maybe a small gap around the edges; this is to allow for rotation & bedding.
This is standard advice and certainly not to sell our own bed frames which again are standard sizes and will accommodate mattresses from all other retailers.
It is correct that one of our inspection team did visit to inspect the mattress and as we found there was no issue with the mattress a refund was offered, but because there was nothing wrong with the mattress we advised there would be a collection fee of 500AED. This was declined by you and you preferred to keep the mattress. We are always grateful for all reviews.
Let me explain the 2 star overall;
1. I purchased the medium-firm mattress in January. Mattress delivery and setup was flawless. but from day 1, my wife (at the time pregnant) and I knew this mattress should really be called 'soft'. It was uncomfortable and warm. And for those who enjoy sitting up and reading in bed before falling asleep, the memory foam definitely isn't for you. What happens when you sit up in bed for an extended amount of time is the depression that you bum creates stays there (hence memory foam) and makes laying down very comfortable. As for sleeping on it, as I mentioned the mattress feels warm (with a Helmii Mattress protector) and way to soft to provide any comfortable sleep. We previously had Sent pocket sprung + later mattress (hotel editions) and the Helmii feels very unsupportive by comparison. 3 star.
2. Customer service was one of the reason we initially went with Helmii - all those glowing reviews. Unfortunately in our case the 5 star service ended when they delivered the mattress. I contacted CS several times to return the mattress (before the 40night trial) but got no responses other than automated ones. I managed to get a reply on WhatsApp after the 40days but then they wouldn't entertain me exchanging or returning because of time had expired. SO it would appear that you have exactly 40 days to try, not a day less (cos I was ready to return it after day 2) or a day more. We have since bought a Serta and are giving away our Helmii at a heavy discounted price. 1 star.
I would give it away for free but my wife insists on covering transport costs.
We're sorry to hear that you did not receive the high standards of customer service we set ourselves.
We have been through all our communications to see where your experience fell down.
Our investigations show that the first request to replace the mattress with a Firmer version was after the 40 Night Sleep promise had finished. Then in May which was 4 months after the initial delivery, there was a request to swap, but as above this is clearly way past the 40 Night Sleep promise we offer. The advisor was correct in saying that a replacement was not possible.
We have asked on multiple occasions to share the email which was within the 40 Night Sleep trial requesting to return your mattress but this has not been sent.
If a request is made to swap the mattress within the sleep trial we have absolutely no issue as this is within our policy to ensure the high levels of customer service we set ourselves.
love the mattress, I sleep really well on it.
Would recommend to anyone - easy to order, quickly delivered and affordable, and of course most importantly super comfy mattress!
I was hesitant to go to the extent of getting a new mattress along with the bed but I’m so glad I added the Helmii mattresses. It feels great and my whole family love it! Thank you Helmii